Bear Grips

Bear Grips Pro Shops

Retention

The ability to keep customers over time. The opposite of churn. High retention = loyal customers who stay and continue buying.

Example

A gym that's been on Bear Grips for 12 months and consistently sells 30+ items/month has excellent retention — the platform delivers value.

Why It Matters

Retaining existing vendors is 5-10x cheaper than acquiring new ones. Bear Grips invests in vendor success to keep retention high.

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